1. Introduction
OptiPlay Ltd ("OptiPlay", "we", "our", or "us"), a company incorporated in 2025, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or interact with our services.
2. Information We Collect
We may collect the following categories of personal information:
- Contact details (name, email address, company name) provided through our contact forms
- Usage data collected automatically when you visit our website (IP address, browser type, pages visited, time of visit)
- Communication records when you correspond with us via email or other channels
- Technical data such as cookie identifiers (see our Cookie Policy for details)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and manage our business relationship with you
- To improve our website performance and user experience
- To send relevant communications about our products and services (where you have consented)
- To comply with applicable legal obligations
- To protect against fraudulent or unlawful activity
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Legitimate interests — to operate our business and improve our services
- Consent — where you have given explicit permission (e.g., marketing communications)
- Contractual necessity — to fulfil our obligations to partners and clients
- Legal obligation — where required by law
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact enquiry data is typically retained for up to 3 years unless an ongoing business relationship exists.
6. Data Sharing
We do not sell your personal data. We may share data with trusted third-party service providers (e.g., hosting, analytics) who process data on our behalf under strict confidentiality agreements. We may also disclose data where required by law or legal proceedings.
7. International Transfers
Your data is primarily processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place in accordance with applicable data protection law.
8. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate data
- Right to erasure — to request deletion of your data under certain circumstances
- Right to restrict processing — to limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interests
To exercise any of these rights, please contact us at hello@optiplay.io.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on this page, with the effective date noted at the top. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
hello@optiplay.io
OptiPlay Ltd